Shopping guide

About payment methods

＜Credit card payments＞
Accepted cards：VISA・MASTER・JCB
※Payment must be made in full.
※The transaction fee is depending on the terms of your credit card.

＜Cash on delivery (COD)＞
Please pay to the courier at the time of delivery.
COD fee: Free (for an order of more than 5 booklets of oil blotting paper)

Shipping methods

The same day shipping for the order placed by 3:00 p.m.
Next business day shipping for the order placed after 3:00 p.m.
※Only available if the item is in stock.
※We will notify you if shipping is delayed for some reason.
※A delivery time can't be specified if your shipping address is Hokkaido, Okinawa, or remote islands.
※For any shipping addresses (Honshu, Shikoku, Kyushu) other than the addresses mentioned above, you can choose a time of delivery: Morning · 12:00 - 14:00 · 14:00 - 16:00 · 18 :00 - 20:00 · 20:00 - 21:00 (However, changes may be made by the shipping company)

Return and Exchange Policy

Opened items are not eligible for return or exchange since it is a consumable good (Based on Specified Commercial Transactions Law).
If you wish to return or exchange, please call us before sending it back.（0120-766-669）
Please send the item back to us within 7 days of the delivery date.

Return address
〒630-8124
#103 16-4, Sanjohinokimachi, Nara-shi, Nara
Hiyori Co., Ltd.

＜Return shipping costs＞
Customers are responsible for the cost of return shipping if the reason for return is not a result of our error.
The money will be refunded to your bank account. You will be charged the transfer fee. (We will deduct the transaction fee from your refund)
If you wish to return the item due to our error such as a defective or wrong product, please use C.O.D. (cash on delivery) service.